et al., (1999), “Product Service-Systems, Ecological and Economic Basics”, Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ). 35.Įnglish, LP (1999), Improving Data Warehouse and Business Information Quality: Methods for Reducing Costs and Increasing Profits, John Wiley & Sons, New York. (2006) “A research manifesto for services science”, Communications of the ACM, Vol. 51-72.Ĭaballero, I, Gómez, Ó & Piattini, M (2004), 'Getting Better Information Quality by Assessing and Improving Information Quality Management', paper presented at the 9th International Conference on Information Quality, Cambridge, MA, November 2004.Ĭhesborough, H. 1543-1552.īallou, DP & Pazer, HL (1995), 'Designing Information Systems to Optimize the Accuracy-timeliness Tradeoff', Information Systems Research, vol. 221, Part B, Journal of Engineering Manufacture, pp. et al., (2007) “State-of-the-art in Product Service-Systems”, Proceedings of the Institute of Mechanical Engineers, Vol. This process is experimental and the keywords may be updated as the learning algorithm improves.īains, T. These keywords were added by machine and not by the authors. Implications for customers will be highlighted using a proposed framework developed from the data quality literature. This paper will explore the data quality issues emerging through the Servitization transformation. One area that has not been addressed is the customer implications as a result of high quality data now not being available to them. The bulk of the research to date seeks to understand how traditional manufacturers might deliver integrated products and services with greater efficiency and effectiveness. Rather, the customer purchases a service or capability with the asset being used to deliver that service or capability. A cornerstone of any servitization strategy is that ownership of the product or asset does not transfer to the customer. Servitization is now widely recognised as the process of creating value by adding services to products.
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